Where can I find my Global Payments Merchant Identification (MID) Number?

Check for your MID number in three places: 1. The top of your merchant processing statement, 2. On your sale or batch receipts, 3. If you’re using a card card terminal, look for a sticker with the MID number.

How do I reset my Merchant Portal password?

Our customer support team can help you reset any password. Please have your Merchant Identification (MID) number handy when you call.

How can I order more supplies?

Running low on supplies? No problem. Just contact our customer support team and they can assist. Please have in hand your Merchant Identification (MID) number when you call.

How can I get a copy of my Global Payments statement and understand my billing?

Transaction reporting including billing is available in Merchant Portal. Please sign in >. You may also call our customer support team. Just have your Merchant Identification (MID) Number at the ready when you call.

What is a chargeback?

A chargeback occurs when your customer or issuing bank disputes a transaction. Often this happens when a customer doesn’t recognize a purchase and they contact their bank to dispute the transaction. The bank then goes on to investigate the transaction and while they do that, they issue a chargeback to you which is deducted from your account.

How can I defend myself against chargebacks?

Important record keeping is key to defending yourself against a chargeback. Here’s a checklist to help you respond: 1. Follow the instructions on the chargeback notification, 2. Respond by the due date listed on the notification, 3. Address your customer’s concerns with a written reply, 4. Provide copies of all transaction documents, including, but not limited to: A. Order forms, B. Invoices , C. Contracts, 5. Make sure you respond to all retrieval requests on time and accurately. For fast and easy access to view and respond to disputes, log in to Merchant Portal

How do I cancel my account?

We’d love the opportunity to resolve your concerns. And if we can’t, our customer support team can help you close your account. Be sure the account holder is the one to call us--they need to initiate the cancelation. Please have your Merchant Identification (MID) number handy when you call.

Contact Global Payments

Wherever you are, we’re there

From Chile to the Czech Republic, and everywhere in between—we have the local expertise to drive your growth. Contact your nearest team to see how we can support you.

Select your location

Other useful contacts

Corporate headquarters

Global Payments Inc.
3550 Lenox Road
Atlanta, GA 30326
United States

Media inquiries

Phone: (+1) 770.829.8755

Email: [email protected]

Investor inquiries

Phone: (+1) 770.829.8478

Email: [email protected]

Learn more